About Games Kingdom

Launched in 2021, Games Kingdom is a specialist online retailer of video games, merchandise, collectables, and accessories. We are a new business, and we take pride in high standard of customer experience and service, Games Kingdom aims for exceptional quality of service for customers, and we are always happy to help. We guarantee Authentic and High-Quality products, rest assured that all our products are Official and Fully Licenced. 

Terms & Conditions of your Contract with Gameskingdom.co.uk (Games Kingdom)

Orders

All orders are subject to acceptance and product availability. Product pricing is correct at the time of entering the information. However, we reserve the right to change prices without prior notice. For Delivery and Returns details, please see below or contact us.

Availability of Goods

All 'In Stock' items are dispatched within 24 hours of placing an order Monday to Friday. In the event that products are temporarily unavailable, every effort is made to source the product to fulfil orders and to restock the website.

Please note: Pre-order bonuses are very limited stock and are NOT guaranteed with your order.

Please note: Pre-orders will be dispatched for delivery on Release Day or as soon as stock is available.

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate. Losses caused as a direct result of inaccurate information provided (e.g. inaccurate address) remain your responsibility and risk. Please check you have completed all details on your order correctly. 

Acknowledgement of Order

When you have placed your order, your details will be confirmed as part of the payment process prior to dispatch. This confirmation will state what the products are, the cost, delivery charge, and invoice details. If your order has been unsuccessful, you will be made aware of the reason why and possible explanations. Please note that when you place an order, Games Kingdom will acknowledge it, but reserve the right to notify you if the price has been incorrectly featured, and amend the charge to you accordingly. Should you not wish to proceed with the transaction at the new price your order will be cancelled and you will incur no charge.

Payment

Payment will be taken when you place your order, this includes pre-orders. 

Price promise - if you pay for your pre-order and our price drops before the release date, our pre-order price guarantee ensures that you will be refunded any additional costs.

All credit and debit card holders and PayPal users are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to cancel any order.

At Games Kingdom, you can spread the cost of purchases using PayPal. We offer ‘Pay in 3 Monthly Instalments’ and ‘Pay Later’ options. You can find these finance options in the ‘Check Out’ section when you make an order. 

This means you can enjoy your favourite products at affordable prices and spread the cost or Pay Later.

All financial transactions via our website are handled directly by our third party payment service providers. The payment service providers we use are PayPal and Stripe. 

To find out more about how PayPal collects and uses personal data, please view their privacy policy at https://www.paypal.com/en/webapps/mpp/ua/privacy-full. 

To find out more about how Stripe collects and uses personal information please view their privacy policy at https://stripe.com/gb/privacy.

Delivery:

Whilst we will do everything we can to meet the delivery times stated, there may be factors outside of our control and we cannot guarantee delivery within this time frame.

Royal Mail Tracked 48: £3.99*

Orders placed Monday to Friday will be dispatched within 24 hours using Royal Mail Tracked 48. Once dispatched you will be able to track your order and Royal Mail aim to deliver this within 48 hours, though this may take longer, for dispatch of mainland UK orders. Please note, deliveries will be Monday to Friday only. There will be no Saturday or Sunday deliveries. *Please note, larger and heavier orders may cost more to be delivered, please check the delivery fee during checkout.

Evri: £5.99*

Orders placed Monday to Friday will be dispatched within 24 hours using Evri Courier Service. Evri aim to deliver next working day, though this may take longer, for dispatch of mainland UK orders. Please note, deliveries will be Monday to Friday only. There will be no Saturday or Sunday deliveries. *Please note, larger and heavier orders may cost more to be delivered, please check the delivery fee during checkout.

Free Delivery on Small Items:

Some of our smaller items may qualify for Free Royal Mail First Class Delivery. Please check the product page and shipping during checkout for information on Free Delivery. Orders placed Monday to Friday will be dispatched within 24 hours using Royal Mail First Class. Royal Mail aim to deliver this within 1 - 3 working days, though this may take longer, for dispatch of mainland UK orders. Please note, deliveries will be Monday to Friday only. There will be no Saturday or Sunday deliveries. Please note, adding additional items to your basket/bag during checkout may change your selected delivery option.

On occasion, we may use Courier Services in place of our usual delivery providers to dispatch customer orders. Orders placed Monday to Friday will be dispatched within 24 hours. Courier Services delivery times may vary and could take longer than expected. Please note, deliveries will be Monday to Friday only. There will be no Saturday or Sunday deliveries.

Please note: Pre-orders will be dispatched for delivery on Release Day or as soon as stock is available.

Please note: Unfortunately, due to changes created by Brexit and the UK no longer being a member of the European Union, we are unable to ship internationally at this time. 

Returns:

If you need to return your product, please contact us in the first instance on customersupport@gameskingdom.co.uk.

To return your product to us, the product must be returned in its original condition (unopened and unused). The product must be in its original packaging and sealed, the product seal must be fully intact and undamaged.

Your statutory rights as a consumer are not affected if you wish to return a product bought from Games Kingdom. 

Copyright

All rights, including copyright, in the content of these Games Kingdom web pages are owned or controlled for these purposes by Nicholas Dixon for Games Kingdom, Hartlepool. In accessing Games Kingdom web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these Games Kingdom web pages for any other purpose whatsoever.

Validity

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Age Restrictions

Any product with a BBFC (British Board of film Classification) or PEGI (Pan-European Games Information) rating will be clearly described as such on the product page for that item. For further information on age ratings, see the Video Standards Council Website, the PEGI website.

Warning: It is an offence to attempt to buy a certificated title if you are under the required age or to attempt to purchase any such title on behalf of an underage third party.

Persons placing orders for the purchase of products on our website confirm that they are of the appropriate age to receive and view the specified certification of the title(s) ordered.

Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) ordered.

We reserve the right not to supply any age-restricted product where we reasonably believe that a customer is below the relevant minimum age.

Force Majeure

Games Kingdom shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability

Subject to any relevant consumer protection legislation, including our obligation under the Consumer Protection (Distance Selling) Regulations to give you a refund, if we do not perform the contract within 30 days or other agreed timescale our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, and in certain circumstances the postage cost.

We cannot accept liability for any losses or claims arising from any inability to access the website or any failure to complete a transaction. We cannot guarantee that the website will operate continuously or without interruptions or be free from errors, and we cannot guarantee that any content will be free from viruses or contaminating and destructive properties. Although we implement appropriate technology to prevent as far as reasonably possible all such occurrences you are responsible for implementing sufficient procedures and virus checks including anti-virus and other security checks to satisfy your particular requirements for the safety and reliability of data input and output.

Safe Shopping and Secure Guarantee

Games Kingdom places great importance on maintaining securely the information that you provide. For this reason, we use advanced Internet security system to safeguard your data. All the data that you send to us, is encrypted and converted into code before it is transmitted across the Internet. Therefore, in the extremely unlikely event that the data should be intercepted, it would be in encrypted format and extremely difficult to decipher. 

PLEASE NOTE - We do NOT store your credit card data at any stage.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

Contracts between you and Games Kingdom shall be governed by English Law, and you and Games Kingdom submit to the exclusive jurisdiction of the English courts.

Privacy Policy

At Games Kingdom, we respect your privacy and are committed to protecting the personal data that we obtain.

This privacy policy explains how we will process the data relating to you that you provide to us (or that we may collect) when you visit our website gameskingdom.co.uk (the 'Website').

All rights, including copyright, in this website are owned by or licensed to us. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

The Website is owned and operated by Nicholas Dixon for Games Kingdom, Hartlepool. Where we decide the purpose or means for the processing of the personal data that you provide via our website, we are the "data controller". As data controller, we will comply with all applicable data protection laws.

This policy explains the following:

• what information we may collect about you
• how we will use information we collect about you
• whether we will disclose your details to anyone else
• your choices and rights regarding the personal information you provide to us

Where the  website may contain hyperlinks to third party websites which may include the website of our partner networks, advertisers and affiliates, these websites operate fully independently from us, and we cannot accept any responsibility or liability for the privacy practices of such third parties nor the availability of these external sites or resources. The appearance of such links on our website is not an endorsement. Should you use any of these websites, such use is at your own risk and we would advise that you review their respective privacy policies.

Information we collect and how it is used.

When you create an account on our website we will ask you to provide the following information:

• your email address
• your name 
• your phone number
• a password 

When you place an order to purchase a product(s) on sale, we will ask you to provide the following information:

• your billing address
• your shipping address 
• your payment details - such as debit/credit card details. Your card details are not stored or collected by us on our website, they are collected and processed via our payment providers Stripe. Please see their terms & conditions at https://stripe.com/en-gb/ssa

Where you interact with us on social media platforms you understand that you are consenting to us interacting with you.

Website analytics

We use website analytics to evaluate and improve our Website and to offer the best, most accessible service possible to all of our customers. As such we utilise third party data analytics service providers eg, Google Analytics to monitor website browser behaviour and navigation across the Website.

All such third party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. 

When you visit our Website, our service providers may collect the following data, which will almost always be anonymised and aggregated before reporting to us:

• number of visitors to our Website
• pages visited while at the Website and time spent per page
• page interaction information, such as scrolling, clicks and browsing methods
• websites where visitors have come from and where they go afterwards
• page response times and any download errors
• other technical information relating to end user device, such as IP address or browser plug-in
• 
  

To find out more about how this data is collected, please read below about the use of cookies and website analytics.

Targeted marketing

We use the information that we collect about you to serve you targeted advertisement in order to provide you with more relevant advertising content. The targeted marketing is accomplished via our own channels (website) and third party channels, including across multiple devices or browsers, using the following platforms:

• Facebook
• Twitter
• Instagram

How we use your personal data.

When you visit our Website to contact us or to make a purchase, we (or our third party service providers acting on our behalf) may use the personal information that you provide for the following purposes:

Purchasing our products:

• entering into an agreement with you to provide our products and in the provision of those products.
• logging and processing your order in our information systems
• providing physical delivery by couriers of products ordered online
• contacting with updates regarding your order

We collect and the following information from you to enable us to fulfil our sales contract with you. 

Customer services and enquiries:

• replying to your enquiries or responding to concerns or complaints
• providing you with information about the products we offer, important announcements about your account, updates about our services, or offers and vouchers for our products 

If you contact us to make an enquiry about a product order or to raise a concern about our website or any aspect of our website, we aim to respond to you as quickly as possible.

If you have opted-in to receiving e-newsletters or other marketing materials sent via email, you may opt-out at any time by emailing customersupport@gameskingdom.co.uk.

You may also be asked to opt-in to receive updates, information or promotional material including vouchers or discount offers.

We process personal information for the legitimate interests and under the legal obligation of ensuring that use of the Website is lawful and non-fraudulent, does not disrupt the operation of our services, and to enforce our legal rights and comply with our legal obligations.

In accordance with our legal obligations, we may disclose your information to the extent required by law which may include for financial accounting and taxation purposes with our auditors, or regulators. We may also disclose your information to third parties in order to enforce or apply our contractual terms, to investigate potential breaches, to protect the rights and freedoms, property or safety of our business or those of our customers and other individuals.

Where we reasonably believe that you are or may be in breach of any of the applicable laws, we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.

If we are involved in a merger, acquisition, or sale of all or a portion of our business or assets, the information we hold may be included as part of that sale, in which case you will be notified via email and/or a prominent notice on the Site of any changes in ownership or use of your information, and any choices you may have regarding that information.

Cookie and website analytics 

Our Website uses cookies and other mechanisms to collect and log analytical information, to help analyse how visitors use the site and to compile statistical reports on Website activity. 

Our website also uses Google analytics and you can find out more here: https://www.google.com/analytics/terms/?hl=en-GB

You can find out how Google uses your data and also how to opt-out of Google analytics if you wish here; https://tools.google.com/dlpage/gaoptout/.

• we process this information to understand how visitors use our Website and to compile statistical reports regarding that activity
• this information processing is important for our online business in monitoring and improving our website and providing a better service and source of information to visitors/customers.
• 
  

Please note: this information is not used to develop a personal profile of you as a customer.

Financial Transactions

All financial transactions via our website are handled directly by our third party payment service providers. The payment service providers we use are PayPal and Stripe.

To find out more about how PayPal collects and uses personal data, please view their privacy policy at https://www.paypal.com/en/webapps/mpp/ua/privacy-full. 

To find out more about how Stripe collects and uses personal information please view their privacy policy at https://stripe.com/gb/privacy.

Sharing your personal information

We will only ever share your information with third parties in the ways that are described within our privacy policy. If you would like to find out more about how those third parties listed in this privacy policy use your information, this should be set out in their respective privacy policies accessible on their websites.

Your rights in relation to personal data we process relating to you

You have the following rights over the way we process personal data relating to you:

§  to ask for a copy of data we are processing about you and have inaccuracies corrected

§  to ask us to restrict, stop processing, or to delete your personal data

§  to request a machine readable copy of your personal data, which you can use with another service provider. 

§  to make a complaint to a data protection regulator. You can contact them at: https://ico.org.uk/concerns/.

To make a request in relation to any of the aforementioned rights, please email us at customersupport@gameskingdom.co.uk. 

We aim to comply without undue delay, and within one month at the latest.

We do not at any time knowingly use the Website to solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information or may be receiving communications from us without consent of a parent or guardian, we ask that this be brought to our immediate attention. We will make it our priority to address this situation and delete information relating to a child as soon as possible. In such an event, please contact us at customersupport@gameskingdom.co.uk.

Security

We will take commercially reasonable and appropriate measures to ensure a level of security appropriate to the risk that could be encountered via the use of our Website, taking into account the likelihood and severity those risks might pose to the rights and freedoms of our customers and other individuals who might be impacted. This will include precautions to protect against the accidental or unlawful destruction, loss, or alteration, and unauthorised disclosure of or access to the personal data transmitted, stored or processed by us.

Please be aware that, while we make the security of our Website and your personal information a high priority and ensure we have robust information technology security, no security system can prevent all security breaches. By choosing to share your personal information with us, you accept the aforesaid and provide your information at your own risk.

Retention

In accordance with data protection laws and good commercial practice, we do not retain data in a form that permits identification of the person(s) to whom it relates for any longer than is necessary. Once the purpose for which information has been collected has been fulfilled, we will either permanently delete your personal information or remove all identifiers within it so that it is no longer personal data. We may use such anonymised data for business analysis purposes.

Where you have a Games Kingdom account, your account will remain active for twelve months from date of purchase, after which time all of your information will be removed from our system.

Where we obtain your personal data in relation to the use or purchasing our products, we are obligated by law to keep this for a minimum of six years.

International data transfers

The information we collect directly from you will be stored on servers located in the European Union. In some instance we may also transfer your personal data to our third party service providers who may be located outside of the EU, or engage sub-processors located outside the EU. All of our third party service provider’s process personal information using appropriate safeguards that meet the requirements of EU data protection laws. If you would like to find out more about these safeguards or if you have any other queries or comments in relation to this policy, please let us know by emailing us at customersupport@gameskingdom.co.uk.

Changes to our privacy policy

Please note that we may update our privacy policy and any changes will be posted on this webpage and, where deemed appropriate notified to you by email. Please check back frequently to see any updates and changes to this privacy policy. If you have any questions or comments about this privacy policy, please let us know by emailing customersupport@gameskingdom.co.uk.